Conflicts are inevitable when people with different personalities come together to work in the same environment. Quite often, the clash that results lead to extreme anger and animosity, and this can have a very disruptive effect on the entire team. As a leader, you’ll be called upon to defuse the situation and resolve differences in a collaborative manner.
Sale!
Conflict Resolution Certification Training
$399.00 – $899.00
Our one-day workshop in Conflict Management and Communication Skills provides you with effective tools to manage stressful situations in the workplace, before they spiral out of control. This is how you become a highly successful leader. Learn to build conflict resolution techniques that work and manage complex team dynamics with sensitivity and firmness.
Overview
Our one day workshop in Conflict Management and Communication Skills provides you with effective tools to manage stressful situations in the workplace and become a highly successful person and leader.
Learn to build conflict resolution techniques that work, and manage complex team dynamics with sensitivity and firmness. Conflicts are inevitable when people with different personalities and goals are put together to work in the same environment. Quite often, the clash that results leads to extreme anger and animosity, and this can have a very disruptive effect on the entire team. As a leader, you are often called upon to defuse the situation and resolve differences in a collaborative manner, before the situation spirals out of control.
What you will learn
- Understand why conflicts arise
- Identify common responses to conflicts in terms of behaviour, thoughts and attitude
- Explore Aggressive, Passive and Assertive approaches and the consequence of each response
- How to deal with difficult team members
- Learn effective conflict resolution methods and best practices for managing conflicts
- How to build trust and credibility with colleagues and team members
- Learn to hold difficult conversations calmly and assertively
Here’s what you will get:
- 1-day interactive workshop led by experts in the field
- Interactive session (questionnaires, open discussions and sharing) between trainer and learners
Think, pair and share for and between group facilitation - Mini lectures by trainer and role plays by learners to highlight the learning lessons
- Demonstration by the trainer to break down conflicts and barriers at the workplace
- Case studies highlighted and lessons learnt
- Group activities and brainstorming sessions
- Group project work including debrief sessions after each activity undertaken
- Insights and reflections on what has been shared and learnt during the training workshop
- Completion certificate will be provided
- Downloadable e-book
Key Features
- 8-hour interactive and intensive workshop led by industry experts
- Get the day-to-day tools to be a successful leader and person
- Downloadable courseware
- Course completion certification issued by Certification-Guide Inc.
Course Curriculum
Course Curriculum for Conflict Management training
The training workshop covers the following aspects:
The intention behind every conflict-The cause and effect of the conflict. How did it happen? What were the consequences?
Mindset Change – Why is it important for this change? Changes are needed for progression in life. Get rid of old habits that prevent you from moving ahead. In this millennial generation, cultural differences are inherent. The steps we need to take to fit into this cultural era and adapt to the working environment and varied styles of employees
How to apply the principles leading to conflict resolution and establish a harmonious working environment
The 5-step strategy in implementing the blueprint for Conflict Resolution
The areas that will be examined include:
- Self-Awareness and Self-Management
Be aware of the working environment around us
- Emotions
How to Manage Our Emotions Better
- Conflicting Styles
Why are there conflicting styles and how to manage them and collaborate
- Conflicting Roles
The similar roles in the organization that cause conflicts
- Conflicting Resources
Allocation of resources that trigger conflicts and how to manage them
How to build and sustain relationships with your supervisors, colleagues and peers
3 areas to examine:
a. Breaking Barriers to Effective Communication in a Cross Cultural Diverse Environment
b.The Mastery of Building Rapport at the Workplace
c.Build Trust and Confidence amongst supervisors, colleagues and peers
FAQ's
Is there a money back guarantee for the training programs?
Yes, we offer 100% money back guarantee on our Conflict Management Training. CLICK HERE to know more about the money back guarantee.
What kind of course completion certificate is provided after the training?
On completion of training, you will receive 8 contact hours certificate. Certificate soft copy will be mailed to your registered email address within 48 hours of course completion.
Do you provide any group discounts for online training programs?
Yes we offer a special group discounts on demand for onsite, In-person classroom and live online training’s
When will I receive the course location and the workshop details?
Registration confirmation email and the courseware access will be shared immediately after the registration. Other details such as location, venue, timing’s. do’s and don’ts will shared 5 day prior for in-person classroom training and link to join the class, timing’s (time zone) details will be shared 24 our prior to the class.
How long the course materials access will be provided?
All registered participants will receive a link to download the courseware from Google Drive. Once downloaded, you will have lifetime single-user access to the CG course material.
How do I reschedule OR cancel my enrolment?
Absolutely yes, you need to drop an email to Support@certification-guide.com with your request, and depending upon when you raise a refund or rescheduling request, a fee will be applicable. To learn more, please read our refund policy.
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