Certification Guide is globally recognized as the Market Leader in delivering training in ITIL Certification Our “ITIL Expert Team” comprises over 44 leading ITIL Experts who, on average, have more than 14 years of experience in IT Service Management (ITSM). Our instructors have developed a unique teaching style to help aspiring candidates master the art of aligning IT services according to the needs of your business.
ITIL® – Foundation Certification Training
$499.00 – $1,699.00
ITIL® certification is currently high in demand and the ITIL® methodology adopted by almost every IT Company. It helps organizations across industries offer services in a quality-driven and economical way. The ITIL® Foundation certification program has become the defacto standard of its service management which is a progressive update that the future refines an existing body of its services best practices, leaving the core knowledge and information fairly unchanged.
Overview
ITIL® certification offered by Certification Guide is designed and developed to ensure that you pass the ITIL Foundation exam in first attempt. Our courseware focuses on general awareness of the key elements, concepts and terminology used in the ITIL® service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices.
The first iteration of the certification suit: ITIL Foundation course aims at inducting professionals to the ITSM terminologies and building the base understanding of best practices. ITIL adoption will help organizations to Implement standard approaches of service management throughout the enterprise, alter organizational culture to improve interaction and build a better relationship with customers, align the delivery of goods and services to reduce cost.
Key Features
2 day (16 hours) Intensive traditional classroom training OR Instructor led live online training
Lifetime access to the ITIL foundation courseware
Chapter end Quizzes and Industry based real-life case studies
Access to the ITIL Foundation exam practice simulations
16 PDU’s and course completion certificate
ITIL V3 Foundation online exam voucher by AXELOS
100% Guarantee to pass exam in first attempt
About the Course
Step 1: Register with the CG’s training’s of your choice (In-Person, Online, Self-Paced)
Step 2: Attend 2 days of impactful class.
Step 3: Send an email to support@certification-guide.com to collect you ITIL Foundation exam voucher.
Step 4: Schedule your ITIL Foundation online exam any time before 12 months from the voucher issue date and follow the given exam instructions
Step 5: Initiate exam and answer for all 40 questions and click on submit to review the result
Step 6: Download the soft copy of your ITIL Foundation certificate from AXELOS/Peoplecert portal
Examination format:
No of questions: 40
Exam duration: 60 minutes
Passing score: 65%
Exam type: multiple choice examination questions and closed book exam
Examination cost
Exam cost is Included in the course fee. ITIL Foundation exam voucher comes with a validity of 12 months
Curriculum for ITIL Foundation certification Training
Introduction:
Introduction to ITIL, AXELOS, and Course
Certification Guide, Instructor, Participant introduction and Set expectation by participant
Introduction to the course
The course objective
Overview of ITIL
Why ITIL is successful
ITIL 2011 Components
ITIL Core Publications
ITIL V3 Credit System
ITIL V3 Exam details
Principles of IT Service Management
IT Service Management Best Practices
Public and Proprietary Practices
Service Introduction
Service Management: Practices, Challenges and Benefits
Stakeholders in Service Management
Internal and External Customers and Services
Process: Characteristics
Functions Related to Service Management
How Process and Functions Operate
Roles in Service Management
RACI Model
Types of Service Providers
Suppliers and Legal Agreements
The Service Lifecycle
Components of Service Management Lifecycle
Interactions in Service Lifecycle
Relationship between Governance and ITSM
Service Strategy Stage: Introduction
Service Strategy: Purpose, Objective, Scope, Value for Business
Service Strategy Processes
Type of Services
Service Strategy: Customers and Users
Service Strategy Concepts
Service Utility and Warranty
Service Assets
Value Creation
Factors that Influence Customer Perception of Value
Business Outcome
Service Packages
Business Case and its Uses
Simple Business Case Structure
Risk
Service Management Technology and Automation
Automation Benefits
Service Management Tools
Service Strategy Processes
Demand Management Process – Purpose, Objective, Scope
Managing Demand for Services
Patterns of Business Activities and User Profiles
Service Portfolio Management-Introduction, Purpose, Objective, Scope
Service Portfolio- Component Diagram, Process
Financial Management for IT Service – Purpose, Objective, Scope, Activities, Benefits
Business Relationship Management – Purpose, Objective, Scope
BRM- External and Internal Service Providers
Business Relationship Manager – Responsibilities
Service Design Stage: Introduction
Service Design Purpose, Objective, Scope
Service Design- Value for Business
Roles in Service Design
Service Design: Key Concepts
Four P’s of Service Design
Five Major Aspects of Service Design
Service Design Package
Service Design: Processes
Service Catalogue Management- Purpose, Objective, Scope, Two View Structure, Three View Structure
Role of Service Catalogue Manager
Service Level Management- Purpose, Objective, Scope, Process Activities, Key Terms
Service Level Management- Relationship Between Service Catalogue and Agreements
Service Level Management – Design SLA Structure
Content of an SLA, Service Review
Service Improvement Program
Service Level Management vs Business Relationship Management
Supplier Management- Purpose, Objective, Scope
Supplier and Contract Management Information System
Supplier Management and Service Level Management
Role of Supplier Manager
Capacity Management – Purpose, Objective, Scope, Process Activity, Sub processes
Business Capacity Management
Service Capacity Management
Component Capacity Management
Capacity Management- Capacity Plan
Availability Management
Concepts related to Expanded Incident Lifecycle
IT Service Continuity Management
Information Security Management and Framework
IT Security Policy
Information Security Management
Design Coordination and Governance
Service Transition: Introduction
Service Transition
Configuration Item
Configuration Management System
Service Transition: Processes
Introduction to Service Transition Process
Transition Planning and Support
Change Management and Model
Change Advisory Board and Change Manager
7 R’s of Change Management
Change Matrix
Service Asset and Configuration Management
Configuration Baseline and Database
Definitive Media Library
CMDB and DML
Secure Library and Secure Stores
SACM – Logical Model
Relationship Between CMDB, CMS and SKMS
Release and Deployment Management Process
Release Policy
Release and Deployment Approaches
RDM Phases
Release Management
Knowledge Management
Sata-Information-Knowledge-Wisdom (DIKW)
Service Operation: Introduction
Service Operation
Role and Types of Communication
Service Operations: Processes
Event Management
Event Logging and Filtering
Managing Exceptional Events
Alerts and Incidents
Incident Management
Priority
Process Interfaces
Problem Management
Known Errors and Known Error Database
Types of Problem Management Processes
Request Fulfilment
Service Request
Access Management
Service Operations: Functions
Service Desk
Technical Management Function
Application Management
IT Operations Management
Continual Service Improvement: Introduction
Continual Service Improvement
Continual Service Improvement: Key Principles and Models
CSI Organizational Change
CSI Register
Service Measurement
CSI- Monitor and Measure
Type of Metrics
CSI-Measurement and Metrics
PDCA-Deming Cycle
Seven-Step Improvement Process
Seven Step SIKW Model
CSI Approach
FAQ
Does the course fee include the examination fee as well?
The exam fee is included in the ITIL® V3 Foundation course fee. You will receive an email containing our exam voucher code and instructions to take the exam online on day 2 of your course.
Will I get the ITIL-F® certificate after completing this ITIL-F® certification course?
On completing the ITIL Foundation Training course from Certification Guide, you will get a 16 contact hours (PDU’s) certificate and the course completion certificate from Certification Guide.
Does CG offers 100% money back guarantee?
Yes, we offer 100% money back guarantee to pass the exam in first attempt on our ITIL Foundation training. CLICK HERE to know more about the money back guarantee.
How do I get my ITIL-Foundation certificate after completing the exam through AXELOS?
You can download the soft copy of your ITIL V3 Foundation certificate from AXELOS/Peoplecert portal
How long the course materials access will be provided?
All registered participants will receive a link to download the courseware from Dropbox. Once downloaded, you will have lifetime single-user access to the CG course material.
When will I receive the course location and the workshop details?
Registration confirmation email and the courseware access will be shared immediately after the registration. Other details such as location, venue, timing’s. do’s and don’ts will shared 5 day prior for in-person classroom training and link to join the class, timing’s (time zone) details will be shared 24 our prior to the class.
How do I reschedule OR cancel my enrolment?
Absolutely yes, you need to drop an email to Support@certificationguide.com with your request, and depending upon when you raise a refund or rescheduling request, a fee will be applicable. To learn more, please read our refund policy.
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