ITIL Practitioner certification Training
Categories
IT Service And Architecture
$99 – $1,999Price range: $99 through $1,999
$99
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LevelIntermediate
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Duration16 hours
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Last UpdatedJanuary 15, 2026
Hi, Welcome back!
Pre-Requisites
- ITIL® Foundation certification is mandatory
- Basic experience in IT service management is recommended
- Laptop or desktop with stable internet access for online training
- Exam voucher will be shared after course registration
- Exam is open-book and conducted online through AXELOS / PeopleCert
- Certificate can be downloaded from the AXELOS / PeopleCert portal
- For rescheduling or cancellation, contact
Who Should Enroll
- This course is ideal for:
- ITIL Foundation certified professionals
- IT service managers and team leads
- IT operations and support professionals
- Business analysts and process improvement specialists
- Professionals involved in service improvement initiatives
- IT professionals aiming to move into leadership or consulting roles
Courseware Includes
- 2 days (16 hours) of instructor-led classroom or live online training
- Lifetime access to ITIL Practitioner courseware
- Industry-based case studies and chapter-end quizzes
- ITIL Practitioner exam practice simulations
- Official ITIL Practitioner exam voucher (valid for 6 months)
- 16 PDU / contact hours certificate
- Course completion certificate from Certification Guide Inc.
- Dedicated support from ITIL-certified instructors
Description
The ITIL® Practitioner Certification Training by Certification Guide Inc. is designed for professionals who have completed the ITIL Foundation certification and want to move from theory to practical implementation. This course focuses on how to adopt and adapt ITIL principles in real workplace scenarios to support business objectives and deliver measurable value.
The training emphasizes practical guidance in key areas such as Continual Service Improvement (CSI), organizational change management, communication, and performance measurement. You will learn how to apply ITIL guiding principles effectively, manage change within teams, and improve service outcomes using proven frameworks and tools.
Through instructor-led sessions, interactive exercises, and real-world case studies, this course builds the confidence needed to translate ITIL concepts into day-to-day IT service management practices. By the end of the training, you will be fully prepared to pass the ITIL Practitioner certification exam and implement ITIL practices that drive consistent service excellence.
FAQs
Does the course fee include the examination fee as well ?
The exam fee is included in the ITIL® Practitioner course fee. You will receive an email containing our exam voucher code and instructions to take the exam online on day 2 of your course.
Will I get the ITIL- Practitioner ® certificate after completing this ITIL- Practitioner ® certification course ?
On completing the ITIL Practitioner Training course from Certification Guide, you will get a 16 contact hours (PDU’s) certificate and the course completion certificate from Certification Guide.
Does Certification Guide offers 100% money back guarantee ?
Yes, we offer 100% money back guarantee to pass the exam in first attempt on our ITIL Practitioner training. CLICK HERE to know more about the money back guarantee.
How do I get my ITIL- Practitioner certificate after completing the exam through AXELOS ?
You can download the soft copy of your ITIL V3 Practitioner certificate from AXELOS/Peoplecert portal
How long the course materials access will be provided ?
All registered participants will receive a link to download the courseware from Dropbox. Once downloaded, you will have lifetime single-user access to the CG course material.
When will I receive the course location and the workshop details ?
Registration confirmation email and the courseware access will be shared immediately after the registration. Other details such as location, venue, timing’s. do’s and don’ts will shared 5 day prior for in-person classroom training and link to join the class, timing’s (time zone) details will be shared 24 our prior to the class.
How do I reschedule OR cancel my enrolment ?
Absolutely yes, you need to drop an email to with your request, and depending upon when you raise a refund or rescheduling request, a fee will be applicable. To learn more, please read our refund policy.
What I will learn?
- How to adopt and adapt ITIL® principles in real-world environments
- ITIL guiding principles and their practical application
- Continual Service Improvement (CSI) approach and implementation
- Metrics, measurement, KPIs, and performance reporting
- Effective communication techniques for IT service teams
- Organizational Change Management (OCM) best practices
- Managing risk, stakeholders, and service improvement initiatives
- Practical tools to improve service quality and business value
Course Agenda
Introduction
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Introduction to PMI, PMP, and Course
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Certification Guide, Instructor, Participant introduction and Set expectation by participant
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Using ITIL – adopt and adapt
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Understanding service
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Delivery models
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Service management versus IT service management
Module 01 : Guiding principles
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Focus on value
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Design for experience
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Start where you are
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Work holistically
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Progress iteratively
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Observe directly
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Be transparent
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Collaborate
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Keep it simple
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Applying the guiding principles
Module 02 :The CSI approach
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Characteristics of the CSI approach
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Step-by-step guide to the CSI approach
Module 03 : Metrics and measurement
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What is measurement for?
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ritical success factors and key performance indicators
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Metric cascades and hierarchies
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Metric categories
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Assessments
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Reporting
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Continual improvement of metrics and measurement
Module 04 : Communication
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Why good communication is important
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Communication principles
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Communication techniques
Module 05 : Organizational change management
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Essentials for successful improvement
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Clear roles and responsibilities
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OCM and ITIL change management
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Impact of organizational change management
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Understanding people’s transition through change
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Key activities for effective organizational change management
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Continual improvement of organizational change management
Module 06 : Toolkit
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CSI approach
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Metrics and measurement
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Communication
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Organizational change management
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