ITIL – V4 certification Training

Description

The ITIL® V4 Foundation Certification Training by Certification Guide Inc. is designed to provide a strong introduction to modern IT Service Management with a focus on value creation, customer experience, and digital transformation. This course helps professionals understand how ITIL V4 supports organizations in delivering high-quality IT services that align with business goals.

The training covers the ITIL 4 Service Value System (SVS), Service Value Chain, four dimensions of service management, and key ITIL practices, enabling learners to see how all components work together to create value. It reflects the evolution of ITIL to support Agile, DevOps, Lean, and cloud-based environments.

Through expert-led instruction, real-world examples, and exam-focused preparation, this course equips you with the knowledge and confidence to pass the ITIL V4 Foundation exam on your first attempt. It also serves as the mandatory prerequisite for all advanced ITIL 4 certifications, making it the ideal starting point for your ITIL career journey.

Core concepts and principles of ITIL® V4
Service Value System (SVS) and Service Value Chain
Four dimensions of service management
Key ITIL guiding principles and how to apply them
Value streams and service relationships
Overview of ITIL 4 management practices
How ITIL supports Agile, DevOps, and digital transformation
Exam-focused knowledge to clear the ITIL V4 Foundation

Course Agenda

Introduction

Introduction to ITIL, AXELOS and Course
Certification Guide, Instructor, Participant introduction and Set expectation by participant

Module 01 : Introduction to the Course

Module 02 : Key concepts of Service Management Using ITIL® 4

Module 03 : Guiding Principles of Service Management

Introduction
The seven principles of IT service management
Focus on value
Start where you are
Progress iteratively, with feedback
Collaborate and promote visibility
Think and work holistically
Keep it simple and practical
Optimize and automate
Principles impact upon one another

Module 04 : The 4-Dimensions of Service Management

Module 05 : The Service Value System

Module 06 : The Service Value Chain

Module 07 : ITIL® 4 Management Practices

Introduction
General management practices
Service management practices
Availability management
Capacity & performance management
Change control
Incident management
IT asset management
Monitoring & event management
Problem management
Release management
Service configuration management
Service continuity management
Service desk
Service level management
Service request management
Technical management practices

Module 08 : ITIL® 4 Service Management Summary

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No prior ITIL certification is required (beginner-friendly course)
Basic understanding of IT services is recommended but not mandatory
Laptop or desktop with stable internet for online training
Exam voucher will be shared on Day 2 of the training
Exam is closed-book and conducted online via AXELOS / PeopleCert
Certificate can be downloaded from the AXELOS / PeopleCert portal
For rescheduling or cancellation, email support@certificationguide.com

This course is suitable for:
IT professionals starting a career in IT Service Management
IT support staff, service desk professionals, and operations teams
IT managers, team leads, and supervisors
Business analysts and project managers working with IT services
Professionals planning to pursue advanced ITIL 4 certifications
Anyone seeking a globally recognized ITSM certification

2 days (16 hours) of instructor-led classroom or live online training
Lifetime access to ITIL® V4 Foundation courseware
Chapter-end quizzes and real-life industry case studies
ITIL V4 Foundation exam practice simulations
Official ITIL V4 Foundation exam voucher (valid for 12 months)
16 PDU / contact hours certificate
Course completion certificate from Certification Guide Inc.
100% first-attempt exam pass guarantee