ITIL – V4 certification Training
Description
The ITIL® V4 Foundation Certification Training by Certification Guide Inc. is designed to provide a strong introduction to modern IT Service Management with a focus on value creation, customer experience, and digital transformation. This course helps professionals understand how ITIL V4 supports organizations in delivering high-quality IT services that align with business goals.
The training covers the ITIL 4 Service Value System (SVS), Service Value Chain, four dimensions of service management, and key ITIL practices, enabling learners to see how all components work together to create value. It reflects the evolution of ITIL to support Agile, DevOps, Lean, and cloud-based environments.
Through expert-led instruction, real-world examples, and exam-focused preparation, this course equips you with the knowledge and confidence to pass the ITIL V4 Foundation exam on your first attempt. It also serves as the mandatory prerequisite for all advanced ITIL 4 certifications, making it the ideal starting point for your ITIL career journey.
FAQs
Will I get the ITIL-V4 F® certificate after completing this ITIL-4 F® certification course ?
On completing the ITIL-4 Foundation Training course from Certification Guide, you will get a 16 contact hours (PDU’s) certificate and the course completion certificate from Certification Guide.
Does Certification Guide offers 100% money back guarantee ?
Yes, we offer 100% money back guarantee to pass the exam in first attempt on our ITIL-4 Foundation training. CLICK HERE to know more about the money back guarantee.
How do I get my ITIL-4 Foundation certificate after completing the exam through AXELOS ?
You can download the soft copy of your ITIL V4 Foundation certificate from AXELOS/Peoplecert portal
How long the course materials access will be provided ?
All registered participants will receive a link to download the courseware from Dropbox. Once downloaded, you will have lifetime single-user access to the CG course material.
When will I receive the course location and the workshop details ?
Registration confirmation email and the courseware access will be shared immediately after the registration. Other details such as location, venue, timing’s. do’s and don’ts will shared 5 day prior for in-person classroom training and link to join the class, timing’s (time zone) details will be shared 24 our prior to the class.
How do I reschedule OR cancel my enrolment ?
Absolutely yes, you need to drop an email to with your request, and depending upon when you raise a refund or rescheduling request, a fee will be applicable. To learn more, please read our refund policy.
Course Agenda
Introduction
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Introduction to ITIL, AXELOS and Course
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Certification Guide, Instructor, Participant introduction and Set expectation by participant
Module 01 : Introduction to the Course
Module 02 : Key concepts of Service Management Using ITIL® 4
Module 03 : Guiding Principles of Service Management
Module 04 : The 4-Dimensions of Service Management
Module 05 : The Service Value System
Module 06 : The Service Value Chain
Module 07 : ITIL® 4 Management Practices
Module 08 : ITIL® 4 Service Management Summary
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