The ITIL® Practitioner certification offers practical guidance on how to adopt and adapt the ITIL framework to support your business’ objectives. It enables practitioners to not only speak the language of ITIL, but be able to translate it and use it in practice.
ITIL Practitioner certification Training
$699.00 – $1,999.00
ITIL® Practitioner certification offers practical guidance on how to adopt and adapt the ITIL framework to support your business’ objectives. It enables practitioners to not only speak the language of ITIL, but be able to translate it and use it in practice. The ITIL® Practitioner course provides practical guidelines to maximize the value obtained from the adoption of ITIL®.
Overview
ITIL® Practitioner certification offered by Certification Guide is the next step for individuals having obtained the ITIL® V3 Foundation certification and learned the basics of IT Service Management. With this course, you will find out how to adopt and adapt the ITIL® framework within day-to-day situations and responsibilities.
Certification Guide’s ITIL® Practitioner certification that helps professionals to understand how to adopt and adapt this ITSM system to support business objectives. By covering the three key areas crucial for success of improvement initiatives, namely Organizational Change Management, Communication and Measurement and Metrics, ITIL® Practitioner offers a comprehensive method to carry out Continual Service Improvement (CSI) to deliver value and maintain global quality benchmarks.
Key Features
2 day (16 hours) Intensive traditional classroom training OR Instructor led live online training
Lifetime access to the ITIL Practitioner courseware
Chapter end Quizzes and Industry based real-life case studies
Access to the ITIL Practitioner exam practice simulations
16 PDU’s and course completion certificate
ITIL Practitioner online exam voucher by AXELOS
100% Guarantee to pass exam in first attempt
Dedicated ITIL certified staff to support your studies
About the Course
Steps to be certified in ITIL Foundation from AXELOS
Step 1: Send an email to support@certification-guide.com to collect you ITIL Practitioner exam voucher.
Step 2: Schedule your ITIL Practitioner` online exam any time before 12 months from the voucher issue date and follow the given exam instructions
Step 3: Initiate exam and answer for all 40 questions and click on submit to review the result
Step 4: Download the soft copy of your ITIL Practitioner certificate from AXELOS/Peoplecert portal
Examination format:
No of questions: 40 MCQ
Exam duration: 135 minutes
Passing score: 70%
Exam type: open book
Examination cost
Exam cost is Included in the course fee. ITIL Practitioner exam voucher comes with a validity of 6 months
Curriculum for ITIL Practitioner certification Training
Introduction:
Introduction to PMI, PMP, and Course
Certification Guide, Instructor, Participant introduction and Set expectation by participant
Using ITIL – adopt and adapt
Understanding service
Delivery models
Service management versus IT service management
Guiding principles
Focus on value
Design for experience
Start where you are
Work holistically
Progress iteratively
Observe directly
Be transparent
Collaborate
Keep it simple
Applying the guiding principles
The CSI approach
Characteristics of the CSI approach
Step-by-step guide to the CSI approach
Metrics and measurement
What is measurement for?
ritical success factors and key performance indicators
Metric cascades and hierarchies
Metric categories
Assessments
Reporting
Continual improvement of metrics and measurement
Communication
Why good communication is important
Communication principles
Communication techniques
Organizational change management
Essentials for successful improvement
Clear roles and responsibilities
OCM and ITIL change management
Impact of organizational change management
Understanding people’s transition through change
Key activities for effective organizational change management
Continual improvement of organizational change management
Toolkit
CSI approach
Metrics and measurement
Communication
Organizational change management
FAQ
Does the course fee include the examination fee as well?
The exam fee is included in the ITIL® Practitioner course fee. You will receive an email containing our exam voucher code and instructions to take the exam online on day 2 of your course.
Will I get the ITIL- Practitioner ® certificate after completing this ITIL- Practitioner ® certification course?
On completing the ITIL Practitioner Training course from Certification Guide, you will get a 16 contact hours (PDU’s) certificate and the course completion certificate from Certification Guide.
Does CG offers 100% money back guarantee?
Yes, we offer 100% money back guarantee to pass the exam in first attempt on our ITIL Practitioner training. CLICK HERE to know more about the money back guarantee.
How do I get my ITIL- Practitioner certificate after completing the exam through AXELOS?
You can download the soft copy of your ITIL V3 Practitioner certificate from AXELOS/Peoplecert portal
How long the course materials access will be provided?
All registered participants will receive a link to download the courseware from Dropbox. Once downloaded, you will have lifetime single-user access to the CG course material.
When will I receive the course location and the workshop details?
Registration confirmation email and the courseware access will be shared immediately after the registration. Other details such as location, venue, timing’s. do’s and don’ts will shared 5 day prior for in-person classroom training and link to join the class, timing’s (time zone) details will be shared 24 our prior to the class.
How do I reschedule OR cancel my enrolment?
Absolutely yes, you need to drop an email to Support@certificationguide.com with your request, and depending upon when you raise a refund or rescheduling request, a fee will be applicable. To learn more, please read our refund policy.
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