About the Course

Steps to be certified in ITIL Foundation from AXELOS 

Step 1: Register with the CG’s training’s of your choice (In-Person, Online, Self-Paced)
Step2: Attend 2 days of impactful class.
Step 3: Send an email to support@certification-guide.com to collect you ITIL 4 Foundation exam voucher on day 2 of the class.
Step 4: Schedule your ITIL 4 Foundation online exam any time before 12 months from the voucher issue date and follow the given exam instructions
Step 5: Initiate exam and answer for all 40 MCQ questions in 60 minutes and click on submit to review the result
Step 6: Download the soft copy of your ITIL V3 Foundation certificate from AXELOS/Peoplecert portal

Examination format:

No of questions: 40 MCQ
Exam duration: 60 minutes
Passing score: 65%
Exam type: Closed book

Examination cost

Exam cost is Included in the course fee. ITIL-4 Foundation exam voucher comes with a validity of 12 months. Not included in Work from Home promotion or online self-learning course at $199 offer.

Curriculum for ITIL Foundation certification Training

Introduction:
Introduction to ITIL, AXELOS and Course
Certification Guide, Instructor, Participant introduction and Set expectation by participant

Introduction to the Course

The course
The ITIL® “ecosystem”         
The ITIL® 4 foundation examination
The qualification structure     
Why ITIL®?

Key concepts of Service Management Using ITIL® 4

Service management
Service
Service value 
The service organization
Service offerings
Service relationships

Guiding  Principles of Service Management

Introduction
The seven principles of  IT service management
Focus on value     
Start where you are
Progress iteratively, with feedback
Collaborate  and promote visibility          
Think  and  work  holistically      
Keep  it  simple  and  practical     
Optimize and automate
Principles  impact upon one another

The 4-Dimensions of Service Management

Introduction   
The four dimensions
Organization and people
Information and technology         
Partners and suppliers    
Value streams and processes
Factors affecting the four dimensions

The Service Value System

Introduction   
Elements of  the  service value system (SVS)

The Service Value Chain

Introduction
The service value chain
Plan
Improve
Engage
Design and transition
Obtain/build
Deliver and support
Value streams

ITIL® 4 Management Practices

Introduction
General management practices
Service management practices
Availability management
Capacity & performance management
Change control
Incident management
IT asset management
Monitoring & event management
Problem management
Release management
Service configuration management
Service continuity management
Service desk
Service level management
Service request management
Technical management practices

ITIL® 4 Service Management Summary