Certification Guide

Menu
Explore Courses

ITIL® 5 Foundation Certification Training

Categories IT Service And Architecture, Trending Courses
Price range: $499 through $2,099
$499
  • Level
    Intermediate
  • Duration
    24 hours
  • Last Updated
    March 12, 2026

Pre-Requisites

  • There are no strict prerequisites for this course.
  • However, the following will be helpful:
  • • Basic understanding of IT or business services
  • • Familiarity with IT support or operations environments
  • • Interest in learning IT service management frameworks
  • Participants should attend all training sessions and complete practice exercises to maximize exam readiness.

Who Should Enroll

  • This course is ideal for professionals involved in IT service delivery or digital services, including:
  • • IT Support Engineers
  • • System Administrators
  • • Service Desk Professionals
  • • IT Managers and Team Leads
  • • Project Managers
  • • DevOps Engineers
  • • IT Consultants
  • • Business Analysts
  • • Anyone interested in IT Service Management (ITSM)

Courseware Includes

  • Participants will receive:
  • • Official ITIL Foundation training material
  • • Instructor-led training sessions
  • • Practice exam questions
  • • Case studies and real-world examples
  • • Exam preparation guidance
  • • Course completion certificate
Schedule
Schedule
Schedule

Description

The ITIL® 5 Foundation Certification Training introduces professionals to modern IT Service Management (ITSM) and Digital Product & Service Management (DPSM) practices.

This course explains how organizations create value through IT services using the ITIL Service Value System, guiding principles, and service management practices. Participants will learn how to improve service delivery, enhance customer experience, and align IT services with business goals.

The training includes real-world examples, value stream concepts, service management practices, and exam preparation to help participants successfully pass the ITIL Foundation certification exam.

What I will learn?

  • By the end of this course, you will be able to:
  • • Understand the fundamentals of IT Service Management (ITSM)
  • • Learn key ITIL concepts, terminology, and service lifecycle principles
  • • Understand the ITIL Service Value System (SVS) and its components
  • • Apply the 7 ITIL Guiding Principles in service management
  • • Learn the ITIL Service Value Chain and value stream concepts
  • • Understand the Four Dimensions of Service Management
  • • Explore important ITIL management practices such as incident, problem, and change management
  • • Learn how ITIL integrates with Agile, DevOps, and modern IT frameworks
  • • Prepare for the ITIL Foundation certification exam

Course Agenda

Day 1 – ITIL Fundamentals and Core Concepts

Module 1: Introduction to Digital Product and Service Management

Module 2: Service Relationships and Value Co-Creation

Module 3: ITIL Four Dimensions of Service Management

Day 2 – ITIL Service Value System & Value Streams

Module 4: ITIL Service Value System (SVS)

Key elements:

Module 5: ITIL Guiding Principles
Seven core principles of ITIL:

Module 6: ITIL Service Value Chain

Day 3 – Value Streams, Practices & Exam Preparation

Module 7 : Value Stream Mapping and Management

Module 8: ITIL Management Practices
Overview of key practices supporting service management, including:

Module 9: ITIL and Modern IT Practices
Integration with modern frameworks and practices:

Module 10: Certification Exam Preparation

Student Ratings & Reviews

No Review Yet
No Review Yet
Download Syllabus
View Schedules
Scroll to Top